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Confused? If you're not sure how to order online with us, are worried about security, want to know our delivery charges, payment options available, or what to do if there's a problem - all your questions should be answered below.

If you have a question not covered here, please contact us at the shop.

How do I order online?

There are two options available for online ordering with us, either you can 'design your own bouquet' by advising us of your (or the recipient's) preferences in colour scheme, flowers, style etc or, you can take the fast track route by choosing from our selection of 'favourites'.

Whichever option you choose, you simply need to click the appropriate ORDER button once you're happy with your selection and you will be transferred through to our order processing area.

At this point, all you need to do is complete your contact details, the name and delivery address details of the receipient and your payment information - then leave the rest to us!

At the end of the ordering process, your purchase will be confirmed by a printable receipt page (which we recommend you retain for your own records). Should you need to contact us regarding your order at any point, please quote the reference number displayed on the receipt.

Is your online shop secure?

We know that many customers are concerned about data security when shopping online and for this reason, Flowerworks employ industry standard 128bit SSL (secure socket layer) encryption during the checkout process. Look for the golden padlock when making your purchase or click on the Thawte verification logo at the foot of every shop page.

This means that the data you send to us when making purchases from our online shop (including credit / debit card details) is protected during transfer over the Internet (from your computer to ours) by being encrypted into an unreadable format.

The decryption of orders can only be acomplished by using our unique key back at our shop in Oxford.

To date, there have been no documented cases of fraud resulting from use of our online shopping facility.

What payment options do you offer?

You can pay for your flowers online by credit or debit card (we do not charge extra for such payments). At present, we accept the following cards:

Visa; Mastercard; Delta and Switch / Maestro.

Payment is not taken until we have received your order at the shop and have begun processing it.

Do your prices include VAT?

Prices are shown in our online shop inclusive of Value Added Tax (VAT) at 17.5%. Our VAT number is 685665578.

Where do you deliver to?

Our online ordering service offers deliveries to anywhere on the UK mainland. International destinations can be catered for by prior arrangement. Please contact us for more details and prices.

What are your delivery charges?

Deliveries to the following postcodes are charged at £5.00 per delivery:

OX1; OX2; OX3; OX4; and OX5

Deliveries to the rest of the UK mainland are charged at £10.00 per delivery.

We reserve the right to make a second charge for delivery in the event of your order being diverted to an alternative address due to incomplete or incorrect information supplied to us.

How quickly can I get my flowers delivered?

Delivery can be made on the same day (Monday to Saturday) if we receive your order before 2pm and the delivery address is in any of the following postcode areas:

OX1; OX2; OX3; OX4; or OX5

For other locations, deliveries can be made next day (Tuesday to Friday).

All deliveries are made between 8am and 8pm, although we do always try to deliver before 5pm - especially where the destination is a business address.

What happens if my flowers arrive damaged?

In the unlikely event that your flowers arrive damaged, please contact us immediately and we'll arrange for replacements to be sent out to you the next day.

Please quote your order reference number when contacting us.

What can I do if I'm not happy with something?

We want you to be happy, so we're especially concerned if you're not. If it's something we've done (or didn't do), if you're unhappy with any aspect of our service, our delivery, our flowers. Tell us about it and we'll see what we can do to help.

Please quote your order reference number in all correspondence.

Oops! I made a mistake can I change or cancel my order?

Please contact us (quoting your reference number) as soon as possible after placing your order if you wish to make any changes. We are usually able to accommodate most alterations (sometimes even if work on your bouquet has already begun), but you need to let us know as early as possible to avoid disappointment.

Unfortunately, we can only accept order cancellations if work has not yet started on your flowers, including the ordering of any special items. If you wish to cancel, again, please contact us as soon as possible, quoting your order reference number.

Where can I read your terms and conditions of sale?

We recommend that all customers familiarise themselves with our terms and conditions of online sales (of which, the information on this page forms a part), prior to placing an order with us.

Please click the link below to view them now, or follow the navigation link in this (the shop) section of the site.

Terms and conditions of online sales